Whitepapers

Gartner Report

Gartner Research released a marketscope for Unified Communications in the SMB market in North America. The research analyzes top Unified Communications providers serving small-to-midsized businesses in North America and looks at: voice and telephony, conferencing, messaging and presence and IM offerings of these UC providers. For the study, SMB was defined as a company with between 20 and 499 employees

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Monitoring an Enterprise UC Environment

Monitoring and diagnostics capabilities for unified communications systems are becoming more important and there is a wealth of information that can be cost effectively collected within an Enterprise communication system.

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Best Practice Tips on Building a Unified Communications Business Case

Today’s IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.

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Demystifying Unified Communications

To achieve UC and other next-generation benefits, companies must build the right foundation.

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SIP Trunks & UC Systems Security

This white paper examines security considerations when using SIP trunks as a means of connecting Unified Communication Systems to the outside world.

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Is Your Network Ready for IP Telephony?

Straight facts about IP telephony planning and deployment

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Sophisticated Simplicity - ShoreTel in Government

Embracing solutions carefully engineered for maximum simplicity is the key to successful unified communications deployments and high user adoption rates.

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Seamless Unified Communications for the Everywhere Enterprise

Virtually every enterprise is everywhere these days. Employees work at offices, of course, but they also work at home and from public places, including airports, hotels, customer and partner facilities, and coffee shops. Simplicity and quality of the user experience are what make UC for the Everywhere Enterprise successful.

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Deploying Mobile Unified Communications for Cisco

Smartphones and tablets are everywhere and many enterprises are considering deploying Unified Communications for their mobile devices. When integrated with the corporate environment, mobile unified communications provides many features and capabilities for mobile devices. Learn more about your mobile UC options if you have an existing Cisco UC infrastructure.

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Sophisticated Simplicity - ShoreTel in Education

Embracing solutions carefully engineered for maximum simplicity is the key to successful unified communications deployments and high user adoption rates.

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Sophisticated Simplicity - ShoreTel in Manufacturing

Embracing solutions carefully engineered for maximum simplicity is the key to successful unified communications deployments and high user adoption rates.

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Sophisticated Simplicity - ShoreTel in Finance

Embracing solutions carefully engineered for maximum simplicity is the key to successful unified communications deployments and high user adoption rates.

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Sophisticated Simplicity - ShoreTel in Healthcare

Embracing solutions carefully engineered for maximum simplicity is the key to successful unified communications deployments and high user adoption rates.

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Deploying Mobile Unified Communications for Avaya

Smartphones and tablets are everywhere and many enterprises are considering deploying Unified Communications for their mobile devices. When integrated with the corporate environment, mobile unified communications provides many features and capabilities for mobile devices. Learn more about your mobile UC options if you have an existing Avaya UC infrastructure.

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Security in Mobility Solutions

IT managers need to ensure that any Mobile UC solution deployed has built-in security – providing secured communications wherever users login and regardless of what network they choose.

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Addressing the Five Requirements of BYOD for Mobile Unified Communications

Allowing employees to choose their own smartphones offers significant benefits such as increased productivity and lower device costs to an organization.

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How Virtualization Complements ShoreTel’s Distributed Architecture

Enterprises of all sizes adopt virtualization as a way to improve the efficiency of IT infrastructure and decrease total cost of ownership. Customers who adopted virtualization reported better server utilization, increased application uptime, and greater IT agility and responsiveness by enabling private cloud computing.

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The Changing Role of Mobile Communications in the Workplace

This enterprise mobility white paper from Frost & Sullivan shows how a solid mobile communications strategy enabling employees to communicate and collaborate anytime, anywhere and from any device is key to establishing a competitive advantage.

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A Small Business Guide to Unified Communications

Unified Communications allows small businesses to stay competitive. This independent White Paper describes how Unified Communications can address SMB’s business challenges as well as provides recommendations on how to quantify return on investment and select the best communications system for your business.

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Comparison of Avaya and ShoreTel Unified Communication Solutions

Whether you need to build a business case for a UC system, or are ready to select a new solution, this white paper offers a thorough, side-by-side comparison of ShoreTel and Avaya offerings to help you make informed decisions.

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Mobile UC: Minimizing Cost, Maximizing Value

Mobile unified communications is the next stage in the evolution of the enterprise – a key capability that will eventually lead to the location-independence of all enterprise communications functions.

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Comparison of Cisco and ShoreTel Unified Communication Solutions

Compared with Cisco products, ShoreTel UC can offer numerous advantages, including streamlined deployment and management, easier scalability, and a significantly lower total cost of ownership (TCO).

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The Power of Integrated Collaboration

The world of business communications and collaboration is changing at lightning speed. New communication capabilities, called Unified Communications (UC), are adding major value to both telephone and email systems. One very powerful UC capability is Integrated Collaboration (IC), which delivers savings and value by bringing groups of people together to produce new ideas or products faster than ever before.

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How to Avoid Abandoned Calls in Contact Center

This white paper examines the challenges contact centers experience stemming from high call volume, and highlights three case studies where these challenges were handled effectively.

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Building the Right Attitude in Customer Service

This white paper explores how contact centers can increase customer retention and affect customer loyalty. Trust is a key element of attitude-based customer loyalty and when encouraging trust between a company and its customers, the contact center is a central organization in that development.

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How to Reduce Cellular Spend with ShoreTel Mobility

See how ShoreTel Mobility can help lower costs with this sample return on investment (ROI) analysis.

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Assessing the Business and Financial Impact of IP Unified Communications Systems

The ShoreTel TCO Tool as a comprehensive analytical guide to the decision-making process.

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Reliability The ShoreTel Way

Reliability is a critical component of any business communication system. Learn about this cost-effective approach to enterprise-level availability.

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Four Ways IT Can Control Contact Center Costs

This white paper explores the four ways in which IT managers can reduce contact center costs without sacrificing service levels.

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The Case Against Complexity

The cause of IT complexity in business is clear. Learn how to identify and eliminate it.

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Business Case for Integrated UC and Contact Center Solution

This white paper discusses how an integrated unified communication and contact center solution can increase customer retention and significantly enhance the customer experience.

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IP Telephony: Reliability You Can Count On

Organizations naturally expect high availability for IP-based communications systems, which is why it is important to understand how IP telephony offers the crucial “five nines,” and how to evaluate IP telephony systems for this mission-critical requirement.

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Building Reliable IP Telephony Systems

How Architecture and Design Differentiate ShoreTel from the Competition

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From Voice over IP to Unified Communications: Simplify System Management

Examine the impact that different starting points have on modern communications system management, consider the possible advantages of delivering voice over IP (VoIP) and unified communications (UC), and see what can be achieved through the level of holistic management available only from a communications solution that is IP-based by design.

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What Happens When the Lights Go Out?

Building business continuity through distributed contact center technology.

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ShoreTel Ergonomic Phones

ShoreTel's mission was to create a telephone that was a joy to use. The ShorePhone was the result.

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